Return Policy for BulldogVacBags.com
At BulldogVacBags, we value customer satisfaction and want to ensure a hassle-free shopping experience for all our customers. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy that allows you to return eligible items within 14 days after the ship date, provided the product remains unused and is in its original packaging. Please review the following guidelines to proceed with your return:
1. Eligibility for Returns:
- Only products purchased directly from BulldogVacBags.com are eligible for returns.
- The return request must be initiated within 14 days of the ship date.
- To be eligible for a return, the product must be unused and in the same condition as received, including all original packaging, accessories, and any promotional items that were included.
2. Initiating a Return:
- To initiate a return, please contact our customer support team at email@example.com. Provide them with your order details and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. Packaging and Shipment of Returns:
- Ensure that the product is securely packaged to prevent damage during transit.
- Include all original packaging, accessories, and promotional items, as well as a copy of the original packing slip or order confirmation.
- Write the provided RMA number clearly on the outside of the package.
- Ship the return to the address provided by our customer support team when they issue the RMA.
4. Return Shipping Costs:
- Customers are responsible for the return shipping costs, unless the return is a result of our error (e.g., wrong item shipped or product defect). In such cases, we will provide a prepaid shipping label.
5. Inspection and Refunds:
- Once the returned product is received, our team will inspect it to ensure it meets the return policy criteria.
- If the return is approved, a refund for the purchase price of the returned item(s) will be issued to the original payment method within a reasonable timeframe.
- Please note that shipping costs will be deducted from the refund amount at the rate of $1.00 per removal bag.
6. Non-Returnable Items:
- Some items may be non-returnable for hygienic or safety reasons. These items will be clearly marked on our website, and the return policy will not apply to them.
- At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired item.
8. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
Please feel free to reach out to our customer support team if you have any further questions or concerns regarding our return policy. We thank you for choosing BulldogVacBags and appreciate your understanding and cooperation in adhering to this return policy.